Grumble #4
Well that's it. I will be leaving O2 in August. They have recently decided to charge me on calls that I thought were inclusive of my free minutes. These data calls were made since March 2005 but they have apparently treated me like a kid, not billing me (they shouldn't in the first place) until today, luring me into false sense of security and then bam - a 'courtesy sms' by them reminding how much my unbilled charges are with all the backtracked calls since March.
I won't divulge anymore details because I am currently considering what legal options I may take next. But to put it bluntly - O2, formerly known as BT Cellnet, sucks. The way they go about their business is exactly like that fat bunch on the new Nationwide Building Society adverts in Britain. It is as though the company openly and actively practice fraud. Just look at how awful they are.
Where next? T-Mobile? I heard their customer service sucks. Vodafone? I was with them for four five years but got screwed by them until I left two years ago. Orange? Not sure. Three? Who bloody knows.
3 comments:
O2 has always been known for their awful customer service. I have been using T-Mobile and Orange and so far I don't have any problems with them.
Anisah, the problem with '3' from what I gather was the free calls can be obtained through 'redemption'. Not sure how that works. A friend of mine is on '3' and he needs to claim back monies every month. All these sound dodgy.
Btw, your phone call example demonstrates exactly how O2 customer service works.
Kat, I am leaning towards Orange.
I was on O2 too until I left six months ago. The thing about them isn't only about their customer service but the whole service. Text messages sent were always delayed or sometimes never delivered at all!
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