I won't divulge anymore details because I am currently considering what legal options I may take next. But to put it bluntly - O2, formerly known as BT Cellnet, sucks. The way they go about their business is exactly like that fat bunch on the new Nationwide Building Society adverts in Britain. It is as though the company openly and actively practice fraud. Just look at how awful they are.
Where next? T-Mobile? I heard their customer service sucks. Vodafone? I was with them for